Shipping Policy
Effective Date: September 28, 2026
Thank you for shopping with us! We are committed to getting your order to you as safely and efficiently as possible. Please review our shipping policy below to understand our timeframes and procedures.
1. Order Processing & Dispatch
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Dispatch Window: All orders are processed, packaged, and dispatched from our facility within 1 to 3 business days (excluding weekends and major holidays).
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Once your order has been handed over to our shipping carriers, you will receive a confirmation email containing your tracking information so you can monitor its journey.
2. Estimated Delivery Times
Once dispatched, standard delivery typically takes between 7 to 14 business days to arrive at your destination.
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Please note that while we strive to ensure your package arrives within this window, unforeseen courier delays, customs processing, or regional postal disruptions may occasionally impact delivery times.
3. Shipping Rates
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Shipping fees (if applicable) are calculated and displayed at checkout based on your delivery location and the weight of your order.
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We frequently offer promotional free shipping thresholds; check our homepage for current offers.
4. Incorrect Address Disclaimer
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It is the responsibility of the buyer to ensure that the shipping address entered at checkout is correct.
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If a package is returned to us due to an incorrect or incomplete address provided by the customer, additional shipping charges may apply to resend the package.
5. Lost or Stolen Packages
If your tracking information indicates that your package has been delivered, but you have not received it, please check with your neighbors or local postal carrier first. We are not responsible for packages reported as lost or stolen after official carrier delivery confirmation, but please reach out to our support team and we will do our best to assist you.
If you have any questions regarding your shipment, please feel free to contact our customer support team at avalinesupport@avalinestudio.co